Will33 Privacy Policy — Data Protection Your Privacy is Our Priority

1 Introduction

Will33 ("we", "Platform", or "Company") is fully committed to protecting the privacy and personal data of all its users. This Privacy Policy explains what data we collect, how it is used, who has access to it, and what your rights are as a member.

This policy is formulated in accordance with the principles of responsible personal data protection and applicable laws. Every will33 member deserves clarity on how their information is handled — and that is a right you cannot be denied.

By registering and using the will33 platform — whether via the website or mobile app — you acknowledge that you have read and understood this Privacy Policy and agree to the data protection practices stated herein.

2 Personal Data We Collect

Will33 only collects data necessary to provide members with a safe, efficient, and high-quality service. The types of data collected are as follows:

A. Personal Identification Information

• Full name as shown on official documents
• National identification number (MyKad) or passport
• Date of birth and gender
• Registered email address
• Mobile phone number
• Residential address

B. Financial Information

• Bank account details (bank name, account number) for withdrawal processing
• Deposit and withdrawal transaction records
• Betting history and gaming activity

C. Technical Information

• Your device's IP address
• Device type, operating system and web browser
• Cookie and login session data
• General location information (based on IP)

3 How We Collect Personal Data

Will33 collects personal data through several different channels:

• During Registration: When you complete the account registration form, you directly provide us with your basic information.
• KYC Process: When you submit identity verification documents for compliance purposes, additional data may be collected.
• Financial Transactions: Every time you make a deposit or submit a withdrawal request, the relevant transaction details are automatically recorded.
• Gaming Activity: Gaming history, active time, and usage patterns are recorded for security and service improvement purposes.
• Support Interactions: When you contact the will33 support team, the conversation and information shared are retained for reference.
• Cookies & Web Technologies: Technical data is collected automatically via cookies and standard website tracking technologies.

4 Purpose of Personal Data Usage

Every piece of data collected by will33 has a clear and legitimate purpose. We use your information for the following purposes:

5 Data Sharing with Third Parties

Will33 does not sell or distribute member personal data to third parties for marketing purposes. However, there are limited situations in which data sharing may occur:

• Service Providers: Companies that help us operate the platform — such as payment providers, cloud services, and analytics providers — may have limited access to data strictly necessary for their functions, and are bound by strict confidentiality agreements.
• Legal Requirements: Where required by law or court order, will33 may be obliged to disclose certain information to the relevant authorities.
• Fraud Prevention: In cases of suspected fraud or money laundering, information may be shared with the relevant regulatory bodies or authorities.
• Business Transfers: In the event of a company merger, acquisition, or asset sale, member data may be transferred to the new party with appropriate notice given to members.

6 Data Security Measures

Will33 continuously invests in security infrastructure to ensure that member personal data is always protected against cyber threats and unauthorised access.

• 256-bit SSL Encryption: All data communications between you and the will33 platform are encrypted using SSL 256-bit — the standard adopted by leading financial institutions.
• Strict Access Control: Only authorised personnel with a legitimate business need may access member personal data, subject to comprehensive audit logs.
• 24/7 Monitoring: will33's cybersecurity system monitors for unusual activity around the clock to detect and respond to threats in real time.
• Regular Security Testing: Penetration testing and vulnerability assessments are conducted periodically by independent third parties.
• Secure Data Backup: Data is regularly backed up to separate secure locations to ensure service continuity.

7 Your Rights as a will33 Member

As the owner of your own personal data, you have the following rights, which may be exercised at any time:

To exercise any of the above rights, please contact the will33 support team via Live Chat. Requests will be processed within 14 business days, subject to identity verification requirements.

8 Cookies & Tracking Technologies

Will33 uses cookies and similar tracking technologies to enhance the functionality and user experience of our platform. Cookies are small text files stored on your device when you visit a website.

• Essential Cookies: Required for basic platform functions such as login sessions and security. These cookies cannot be disabled.
• Performance Cookies: Collects information on how you use the platform to help us improve our services.
• Functional Cookies: Saves your preferences such as language and display settings.
• Analytics Cookies: Used to understand usage patterns in an aggregated and anonymous manner for platform improvement purposes.

You can manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality of some parts of the will33 platform.

9 Links to Other Websites

The will33 platform may contain links to third-party websites or services for members' convenience. This Privacy Policy applies solely to the will33 platform and does not cover third-party websites.

Will33 is not responsible for the privacy practices or content of external websites that may be accessed via links from our platform. We encourage you to read the privacy policies of any other websites you visit separately.

10 Children's Privacy

The will33 platform is strictly for individuals aged 18 and above. will33 does not knowingly collect personal data from minors.

If we find that personal data has been collected from someone under the age of 18, immediate steps will be taken to delete that information and close the account in question. Parents or guardians who discover that their child has registered on will33 are advised to contact our support team immediately.

11 Data Retention Period

Will33 retains your personal data for as long as your account is active or as long as necessary to provide services to you. More specific retention periods are as follows:

• Active Account Data: Retained for the duration that your account remains active on the will33 platform.
• Financial & Transaction Data: Retained for a minimum of 7 years in line with financial and legal compliance requirements.
• Log & Security Data: Retained for 12 months for security incident investigation purposes if required.
• Support Communication Data: Retained for 2 years from the date of last interaction.
• After Account Closure: The minimum data required for legal compliance will be retained for the stipulated period before being permanently deleted.

12 Amendments to the Privacy Policy

Will33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational improvements.

• Any material changes to this Privacy Policy will be communicated to members via their registered email or a prominent notice displayed on the platform.
• The "Updated" date at the top of this page will always reflect the date of the latest version of this policy.
• Your continued use of the will33 platform after an amendment notice is considered your acceptance of the latest version of this Privacy Policy.

13 Contact Us About Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, the will33 support team is available 24 hours a day, 7 days a week.